Research on Universal Credit Work Search Review Trial - Blended Channels
Awarded 05 Feb 2024
About
The Department for Work and Pensions awarded a contract to IFF Research Limited for a research project on the Universal Credit Work Search Review Trial - Blended Channels.
The project aimed to gather evidence on claimant and staff views and experiences of video and telephone work search review appointments compared to face-to-face appointments in control sites.
The research was intended to assess whether the trial was delivered according to policy intent, explore how the intervention works in practice, identify recurrent operational issues, and inform policy decisions about future national expansion.
The contract value was 259,957.81 AUD.
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