Replacement of Contact Centre System for Liverpool City Council
Liverpool City Council · Awarded contract
AwardedReplacement of Contact Centre System for Liverpool City Council
Awarded 31 May 2016
Awarded31 May 2016
Value£1,691,465.00
SupplierFreedom Communications (UK) Ltd
AgencyLiverpool City Council
RegionNorth West
CategoryIT & Software
Ended 7y 5mo ago2y 12mo term
Awarded 31 May 2016Expired 30 May 2019
About
Liverpool City Council awarded a contract to Freedom Communications (UK) Ltd for the replacement of its contact centre infrastructure, including web knowledge management and co-browsing, speech analytics, speech dial, IVR, replacement of Call Pilot functionality, and work force management support and maintenance.
The contract was awarded through a further competition under CCS Framework RM1498 Lot 5, with a value of AUD 1,691,465.
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Replacement of Contact Centre System for Liverpool City Council
Won by Freedom Communications (UK) Ltd · Liverpool City Council
£1.7Mawarded
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