NHS England · Awarded contract
Awarded

Renewal of Freshservice Incident Management Software for NHS England Regional Operations Centre (East)

Awarded 31 May 2024

View live tenders
Awarded31 May 2024
Value£30,240.00
RegionUnited Kingdom
CategoryIT & Software
Ended 1y 5mo ago12mo term
Awarded 31 May 2024Expired 30 May 2025

NHS England awarded a contract to Freshworks Technologies UK Limited for the renewal of existing Freshservice incident management software used within the Regional Operations Centre (East) for Covid-19 response and all other critical responses since.

The contract value is £30,240.

Similar open tenders12

Refresh and Redesign of NHS Leadership Programmes (Jenner, Seacole, Franklin) – NHS EnglandEducation & Training
30 Nov 2026
Renewal of Microsoft Licensing Agreement for Newcastle City Council SchoolsIT & Software
19 Nov 2026
Software and Management System for the Crisis & Resilience FundIT & Software
18 Nov 2026
NHS Resolution Pega Cloud Support, Maintenance and Development with CaseHub Licences (Pre‑Market Engagement)IT & Software
06 Nov 2026
Pseudo Dynamic Purchasing System for Rapid Specialist Opinion & Referral Management Services – NECS for NHS North Durham and Partner CCGsHealth & Medical
31 Mar 2028
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Refurbishment of Stansted Ambulance Station – East of England Ambulance Service NHS TrustConstruction
20 Nov 2026
Eastern Region Examination System Application — Licences, Support and Configuration (up to 8-year contract)IT & Software
11 Dec 2026
NHS Supply Chain National Framework for Diagnostic and Capital Medical Equipment and Related ServicesHealth & Medical
30 Nov 2026
Refurbishment and Modernisation Framework Agreement (RM4S) – Scotland for Building, Repair and Specialist Trade ServicesConstruction
11 Dec 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Re-opened Framework for Insourced and Outsourced Clinical Services (Surgical & Medical Specialties)Health & Medical
31 May 2029

Other similar contracts12

Renewal of Freshservice Software for IT Operations by UHSFTIT & SoftwareFreshworks Inc.
$103,650
Provision of IT Service Desk and Customer Engagement Software Licences to NHS EnglandIT & SoftwareFreshworks Inc.
$228,862.52
Award of IT Service Desk Software Solution to Freshworks Inc. by NHS Mid and South Essex ICBIT & SoftwareFreshworks Inc.
$53,978.4
Supply of Freshservice ITSM Software to Norfolk and Norwich University Hospitals NHS Foundation TrustIT & SoftwareFreshworks Technologies UK Limited
$75,648
Supply of Freshservice IT Service Management Tool to Sussex Community NHS Foundation TrustIT & SoftwareFreshworks Inc.
$270,720
Supply of Freshservice Licences to Health Education EnglandIT & SoftwareFreshworks Inc.
$30,240
Award of IT Service Management System to Freshworks Technology for NHS Mid and South Essex ICBIT & SoftwareFRESHWORKS TECHNOLOGIES UK LIMITED
$29,030
Annual Renewal of Freshservice ICT Service Desk Software for Royal Borough of GreenwichIT & SoftwareFreshworks INC (Previously Freshworks Technologies UK Ltd)
$319,831
Supply of Freshservice IT Service Management Tool to Sussex Community NHS Foundation TrustIT & SoftwareFreshworks Inc.
$69,240
Supply of Fresh Service IT Service Management SaaS to Essex Fire & Rescue AuthorityIT & SoftwareFreshworks Inc
$135,972
Provision of FreshWorks ITSM Service Desk Software to West Midlands Fire ServiceIT & SoftwareFreshworks Inc
$309,840
Award of ITSM SaaS Solution Contract to Freshworks Inc. by Essex County Fire & Rescue ServiceIT & SoftwareFreshworks Inc.
$72,600

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find IT and software tenders in United Kingdom in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Freshworks Technologies UK Limited and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in United Kingdom by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.