Manchester City Council · Awarded contract

Awarded

Reissued Neighbourhood Services Case Management System for Manchester City Council

Awarded 23 Nov 2023

View live tenders

Awarded23 Nov 2023

Value£752,800.00

SupplierArcus Global Limited

AgencyManchester City Council

RegionUnited Kingdom

CategoryIT & Software

Expires in 2y 1mo5y term, 59% elapsed

Awarded 23 Nov 2023Expires 23 Nov 2028

About

Manchester City Council awarded a contract to Arcus Global Limited for a case management system to replace the current system, supporting over 300 concurrent users with flexible capacity and 20% growth within the pricing structure.

The system covers teams including Community Safety - ASBAT, Compliance & Enforcement (Trading Standards, Environmental Protection, Food, Health & Safety and Airport, Licensing & Out of Hours, Environmental Crimes, Neighbourhood Compliance, Housing Compliance, Compliance Support), and Licensing (Premises, Taxi, Taxi Compliance).

Required business capabilities include case management, CRM and collaboration, document management and reporting, mobile technology, resource management, system integration, and programme management.

The contract value is £752,800, with an initial term of 5 years post implementation and options to extend up to 4 years (2+2).

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