Reading Borough Council · Awarded contract

Awarded

Award of Case and Customer Management Solution to Arcus Global Ltd by Reading Borough Council

Awarded 01 Nov 2022

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Awarded01 Nov 2022

Value£2,035,909.93

SupplierArcus Global Ltd

AgencyReading Borough Council

RegionSouth East

CategoryIT & Software

Expires in 2y 5mo6y 5mo term, 63% elapsed

Awarded 1 Nov 2022Expires 31 Mar 2029

About

Reading Borough Council awarded a contract to Arcus Global Ltd for the provision of Case and Customer Management Solution(s) under a three-lot procurement.

The contract covers casework, document workflow, task management, and a customer platform for transactions, with integration into back-office systems.

The estimated contract value is £3m, with Lot 1 valued at £1,450,000, Lot 2 at £1,540,000, and Lot 3 at £3,000,000.

The contract duration is four years following implementation, with an option to extend for two periods of one year each, subject to satisfactory performance, continued funding, and mutual agreement.

Implementation was to be completed by end of March 2023.

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