Folkestone and Hythe District Council · Awarded contract

Awarded

Folkestone and Hythe District Council Awarded CRM System Implementation to Arcus Global

Awarded 30 Sep 2018

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Awarded30 Sep 2018

Value£1,463,378.00

SupplierArcus Global Limited

AgencyFolkestone and Hythe District Council

RegionSouth East

CategoryIT & Software

Ended 6y 1mo ago2y term

Awarded 30 Sept 2018Expired 29 Sept 2020

About

Folkestone and Hythe District Council awarded a contract to Arcus Global Limited for the implementation of a new single underlying platform for ICT systems, replacing legacy applications and including a multi-channel Customer Relationship Management (CRM) system, Customer Self Service portal, and citizen account to enable high customer self-service with direct integration with back office systems for a 'single view of the customer'.

The contract, valued at AUD 1,463,378, was procured through the CCS G-Cloud Framework RM1557.10 (Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support) and directly awarded following thorough analysis of suppliers' offers against the specification.

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