Provision of Universal Credit Targeted Case Review Resource Augmentation by Teleperformance Limited
Department for Work and Pensions · Awarded contract
AwardedProvision of Universal Credit Targeted Case Review Resource Augmentation by Teleperformance Limited
Awarded 19 Jun 2024
Awarded19 Jun 2024
Value£694,000,000.00
SupplierTeleperformance Limited
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 1y 8mo4y term, 59% elapsed
Awarded 19 June 2024Expires 18 June 2028
About
The Department for Work and Pensions awarded a contract to Teleperformance Limited for the provision of augmented resource to undertake Universal Credit case reviews.
The supplier established and operated a parallel claim review service, with responsibilities limited to clerical and assessment activities, to deliver savings, detect error and potential fraud in Universal Credit payments, and reduce the proportion of cases paid incorrectly.
The contract had an initial term of 4 years, with an indicative value of £368 million, potentially rising to £632 million with all extensions and options, and an advertised maximum value of approximately £694 million.
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Provision of Universal Credit Targeted Case Review Resource Augmentation by Teleperformance Limited
Won by Teleperformance Limited · Department for Work and Pensions
£694.0Mawarded
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Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare · Closes 25 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare · Closes 10 Feb 2029
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