Provision of STA Helpline for National Curriculum Assessments and GQ Yellow Label Service
DEPARTMENT FOR EDUCATION · Awarded contract
AwardedProvision of STA Helpline for National Curriculum Assessments and GQ Yellow Label Service
Awarded 06 Sep 2018
Awarded06 Sep 2018
Value£292,258.00
SupplierEcho Managed Services Limited
AgencyDEPARTMENT FOR EDUCATION
RegionUnited Kingdom
CategoryEducation & Training
Ended 7y 2mo ago12mo term
Awarded 6 Sept 2018Expired 5 Sept 2019
About
The Department for Education awarded a contract to Echo Managed Services Limited for the provision of a helpline to support the administration of national curriculum assessments and tests, and the logistics of the GQ Yellow Label Service in schools.
The service includes dedicated inbound response handling for first and second line support, outbound call campaigns, staff training, knowledge management, hand-off to other helplines, quality management, data management, service management, implementation and mobilisation, and adherence to departmental security requirements.
The contract value is £292,258 and the service period is from 7 September 2018 to 6 September 2019.
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Provision of STA Helpline for National Curriculum Assessments and GQ Yellow Label Service
Won by Echo Managed Services Limited · DEPARTMENT FOR EDUCATION
£292Kawarded
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NHS England GMTS Virtual Assessment Centre Services for September Intakes 2027–2029Education & Training · Closes 10 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
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