Provision of Information, Advice and Guidance Services to Royal Borough of Kensington and Chelsea
capitalEsourcing · Awarded contract
AwardedProvision of Information, Advice and Guidance Services to Royal Borough of Kensington and Chelsea
Awarded 31 Mar 2024
Awarded31 Mar 2024
Value£7,100,000.00
AgencycapitalEsourcing
RegionLondon
CategoryPublic Services & Welfare
Expires in 4y 5mo7y term, 37% elapsed
Awarded 31 Mar 2024Expires 30 Mar 2031
About
capitalEsourcing awarded a contract to Kensington and Chelsea Advice Partnership (a Consortium) for the provision of a borough-wide, year-round Information, Advice and Guidance (IAG) service.
The service was designed to be personalized, holistic, and integrated, with a single point of access, and tailored to the diverse needs of residents.
It aimed to provide high-quality, accurate, and timely advice to support early intervention and crisis prevention, addressing issues that could lead to eviction, unemployment, and hospitalization.
The provider acted as a strategic partner to the Council, using a whole-systems approach to reduce systemic barriers and maximize residents' independence.
The service was required to be accessible at least five days per week, excluding weeks with public holidays.
The contract value was £7,100,000.
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Provision of Information, Advice and Guidance Services to Royal Borough of Kensington and Chelsea
Won by Kensington and Chelsea Advice Partnership (a Consortium) · capitalEsourcing
£7.1Mawarded
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Information, Advice and Guidance Service for Royal Borough of Windsor and Maidenhead (Windsor, Maidenhead, Ascot)Public Services & Welfare · Closes 19 Nov 2026
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