Delivery of Information, Advice and Guidance (IAG) Strategy for Birmingham City Council
Awarded 08 Mar 2021
About
Birmingham City Council awarded a contract to Spitfire Advice and Support Services (formerly Castle Vale Tena) for the delivery of a fully scoped Information, Advice and Guidance (IAG) strategy.
The contract, valued at £57,487, involved mapping IAG services in granular detail, including differentiating between accredited, regulated, formal, and informal provision, and assessing operational issues such as scale and geographical coverage.
It also included mapping pathways between informal and formal IAG provision, appraising different IAG strategy options, and developing and disseminating a final IAG strategy to political and professional stakeholders.
The strategy aligned with the Council's five high-level strategic aims to enable citizens to better access IAG services.
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