Provision of High-Capacity Fibre Internet Connections for Southend-on-Sea Borough Council

About

Southend-on-sea Borough Council awarded a contract to JISC Services Limited for the continued provision of high-capacity, resilient fibre internet connections via the CCS RM1557.13 G-Cloud 13 framework Lot 1 Cloud Hosting.

The contract, valued at £71,388.88, covers 2 x 10GB uncontended fibres with Microsoft ExpressRoute peering, BGP connection to the Internet with ISP routing, diverse routing at two separate Point of Presence Council sites connected to geographically diverse locations (main link Southend Civic Centre to London and failover Tickfield to Chelmsford), DDoS attack protection, CSIRT support, security standards including Crest Cyber Security Response Accredited and NCSC Incident Response Level 2, an uptime SLA of 99.9% availability, support SLAs with 8-hour resolution time, account management meetings, and a service monitoring dashboard showing throughput and fibre issues.