Provision of Healthwatch Service in the London Borough of Waltham Forest

About

London Borough of Waltham Forest awarded a contract to Healthwatch Tower Hamlets for the provision of a Healthwatch service in the London Borough of Waltham Forest.

The contract commenced on 1st April 2022 and continues up to and including 31st March 2025, with an option to extend up to a maximum of two years, providing a possible total contract period to midnight on 31st March 2027.

The contract value is £605,000.

The Health and Social Care Act 2012 requires local authorities with adult social care responsibilities to commission a local Healthwatch.

The successful provider will ensure the local Healthwatch is of benefit to patients, users of services, carers and the public by providing support to get the best out of services, improving outcomes and supporting services to be more responsive to what people want and need.

The provider will work with communities to influence commissioners to design and provide better health and social care services.

The local Healthwatch will need to be independent and coordinate and build upon all existing mechanisms for engaging users of health and social care services, established by the Authority, the National Health Service and networks of user-led organisations.

It will also establish relationships that engage communities, patients, service users and carer groups.