Provision of Customer Experience Strategy Options Appraisal and Business Case by 4OC to Chiltern District Council
Awarded 11 Jun 2017
About
Chiltern District Council awarded a contract to 4OC for the provision of options appraisal and business case development to support the delivery of a joint Customer Experience Strategy with South Bucks District Council.
The scope included validating the strategy and vision, developing a high-level target operating model covering people, process, and technology, evaluating delivery options, identifying potential financial benefits and business case for change, and creating a high-level migration plan to the new operating model.
The contract value was £39,632.
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