Independent Strategic Review of the National Customer Service Centre and Business Support Processes for the Care Quality Commission
Care Quality Commission · Awarded contract
AwardedIndependent Strategic Review of the National Customer Service Centre and Business Support Processes for the Care Quality Commission
Awarded 19 Jul 2015
Awarded19 Jul 2015
Value£44,944.00
Supplier4 OC Limited
AgencyCare Quality Commission
RegionNorth East
CategoryConsultancy & Legal
Ended 11y ago3mo term
Awarded 19 July 2015Expired 30 Oct 2015
About
Care Quality Commission awarded a contract to 4 OC Limited for an independent strategic review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery.
The review covered a large administrative customer support function, including a regional presence and a central contact centre and processing centre.
The scope included providing expertise on an operating model benchmarked with similar organisations, future-proofing in line with the organisation's strategy, and driving value for money and efficiencies.
The contract value was £44,944.
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Independent Strategic Review of the National Customer Service Centre and Business Support Processes for the Care Quality Commission
Won by 4 OC Limited · Care Quality Commission
£45Kawarded
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
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