Provision of Care and Support at Home Services (Lot 1) for Dorset Council

About

Dorset Council awarded a contract to Adriel Supported Living Care Ltd, Agincare Live in Care Services Ltd - Dorset, Candlelight Homecare Services Ltd, Care247solutions, CYNOSURE HEALTH CARE LTD, Edith Healthcare Limited, Eleanor Nursing and So for the provision of person-centred personal care and support at home.

The services aim to improve individuals' quality of life, enabling them to remain living in their own home and achieve specified outcomes.

The contract requires services to be available from 7am to 10pm, seven days per week, fifty-two weeks per year, including public holidays, with flexibility in timing to reflect a person-centred approach.

Providers must have systems to respond to referrals and commence care packages at weekends and bank holidays, including risk assessments for prompt service delivery.

The provider is committed to delivering services and will not terminate the Call-Off Agreement where the individual's outcomes are still unmet without agreement with the Commissioners.

The provider must ensure individuals achieve and maintain maximum independence and self-care, adopting policies that empower support and prevent dependency.

Services must be delivered at short notice for additional support during crises, including out of hours.

All policies and procedures must be current, with staff understanding and applying them in practice.

The contract value is £187,583,000.