Provision of Care and Support at Home Services by Dorset Council

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Dorset Council awarded a contract to Abbots Care Ltd, Abounding Support and Care Ltd, Agape Care Solutions Ltd, Best Pinnacle Care Ltd, Bridgecare Solutions Ltd, Calm Living Healthcare Ltd, Care Plus Healthcare Service, Caringsmart Ltd, and Cinox He for the provision of person-centred home care services.

The contract, valued at AUD 187,583,000, requires providers to offer personal care that supports individuals to remain living in their own homes, improve their independence, and achieve specified outcomes.

Services are available from 7am to 10pm, seven days per week, 52 weeks per year, including public holidays, with flexibility in timing to reflect a person-centred approach.

Providers must have systems to respond to referrals and commence care packages at weekends and bank holidays, including risk assessments for prompt service delivery.

They must not terminate call-off agreements where outcomes are unmet without agreement from the Commissioners, and must adopt policies that empower support and prevent dependency.

Providers must also deliver services at short notice during crises, including out of hours, and ensure all policies and procedures are current and applied by staff.