Provision of Business Analyst for DWP Digital Chatbot and ServiceNow Improvements
Department for Work and Pensions · Awarded contract
AwardedProvision of Business Analyst for DWP Digital Chatbot and ServiceNow Improvements
Awarded 02 Apr 2023
Ended 3y 4mo ago3mo term
Awarded 2 Apr 2023Expired 6 July 2023
About
Department for Work and Pensions awarded a contract to Sopra Steria for the provision of a Business Analyst to work within an internal DWP project team.
The role involved delivering iterative improvements to the Digital chatbot and end-user knowledge within the ServiceNow toolset, focusing on a defined set of priorities owned and managed by DWP.
The work aimed to increase self-service and support improvements to the Digital chatbot, including the introduction of new topics.
The contract value was AUD 37,620.
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Provision of Business Analyst for DWP Digital Chatbot and ServiceNow Improvements
Won by Sopra Steria · Department for Work and Pensions
£38Kawarded
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Provision of Work-Focused Activities via Flexible Support Fund DPS 2 for Jobcentre Plus Districts – England, Scotland and WalesPublic Services & Welfare · Closes 30 Sep 2028
Provision of Work-Focused Activities via Flexible Support Fund DPS 2 – DWP (England, Scotland & Wales)Public Services & Welfare · Closes 23 Feb 2029
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