Passenger Research on Awareness and Fairness of Rail Ticket Terms and Conditions
OFFICE OF RAIL AND ROAD · Awarded contract
AwardedPassenger Research on Awareness and Fairness of Rail Ticket Terms and Conditions
Awarded 17 Sep 2017
Awarded17 Sep 2017
Value£29,624.00
SupplierComRes
AgencyOFFICE OF RAIL AND ROAD
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 8y 11mo ago2mo term
Awarded 17 Sept 2017Expired 1 Dec 2017
About
The Office of Rail and Road awarded a contract to ComRes for primary research into passengers' awareness, understanding, and perceptions of train companies' terms and conditions, supporting ORR's consumer team in promoting better customer service and compliance with consumer law.
The research complemented a website audit and a desk-based legal review, with a contract value of £29,624.
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Passenger Research on Awareness and Fairness of Rail Ticket Terms and Conditions
Won by ComRes · OFFICE OF RAIL AND ROAD
£30Kawarded
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