Extension of Victims Gateway Project and Managed Service by UBDS Digital

About

Greater Manchester Combined Authority awarded a contract to UBDS IT Consulting Ltd for the extension of the final milestone of the Victims Gateway Project and the provision of a managed service for the Victims Gateway.

The project aims to develop a digital solution that transforms how victims and survivors access, engage with, and interact with victim services across Greater Manchester, enabling better use of data to inform decision-making.

The solution allows victims to track and manage their own service journey, access services at convenient times, and re-engage as needs change, as well as access helpful resources and ask experts for information.

UBDS Digital is the digital supplier building the gateway and will provide a managed service for 12 months following the gateway going live.

The managed service includes: for the first 6 months, full management of the Victims Gateway (technical and web content) with service desk support, a bank of developer days, updating web content, and knowledge sharing with GMCA staff; for the subsequent 6 months, reduced management with transition of technical and web content management to GMCA, while maintaining service desk support, a bank of developer days, updating web content, and knowledge sharing.

The contract value is AUD 150,804.