Extension of Know the Score and Drinkline Scotland Helplines
Scottish Government · Awarded contract
AwardedExtension of Know the Score and Drinkline Scotland Helplines
Awarded Unknown
AwardedNot specified
Value£192,000.00
SupplierSerco Limited
AgencyScottish Government
RegionScotland
CategoryPublic Services & Welfare
About
Scottish Government awarded a contract to Serco Limited for the extension of the Know the Score and Drinkline Scotland helplines, mini-tendered under Lot 5 of the CCS RM988 Creative Solutions, Execution and Related Services Framework.
The contract value is £192,000.
Similar open tenders12
TenderCloses
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare
10 Feb 2029
Spark — The Technology Innovation MarketplaceIT & Software
16 Feb 2029
Crown Commercial Service DPS for Learning and Training Services to UK Public Sector – ends 27/10/2028Education & Training
27 Oct 2028
Learning and Training Services Dynamic Purchasing System for UK Public SectorEducation & Training
27 Oct 2028
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Framework for Provision of Strategic Leaders Programme (SLP) — Public Contracts ScotlandEducation & Training
05 Nov 2026
Due Diligence Assessment Services Framework for Large Grant Applications – Scottish EnterpriseConsultancy & Legal
07 Dec 2026
Coaching Support Services for Small Producer Fund Participants - ScotlandConsultancy & Legal
16 Nov 2026
Integrated Adult Alcohol and Drug Treatment and Recovery Service – Single Accountable Provider, £7.37m p.a., from 25 Oct 2027Health & Medical
23 Dec 2026
Quality Assurance and Testing for IT Systems – CCS DPS Extended to 23 February 2029IT & Software
23 Feb 2029
Research and Behavioural Insights DPS for UK Central Government and Public SectorConsultancy & Legal
23 Feb 2029
Other similar contracts12
Contract and supplierAwarded value
Extension of COVID-19 Trace, Test, Isolate and Support Programme Support ServicesConsultancy & LegalKPMG
$375,780
Provision of Speak Up Helpline and Online Tool for NHS and Social Care WorkersHealth & MedicalSocial Enterprise Direct
$161,088
Award of Contact Centre Services to Serco Limited by Companies HousePublic Services & WelfareSerco Limited
$23,831,000
Establishment of National COVID-19 Helpline by BT for Scottish GovernmentTelecommunicationsBT
$324,000
Award of Creative Services for Healthier Scotland Campaign to Cello Signal LtdArts & CultureCello Signal Ltd (T/A Leith Agency)
$900,000
Provision of Additional Test & Protect Call Centre Capacity for NHS National Services ScotlandHealth & MedicalPursuit Digital Ltd
$10,200,000
Research and Insights on NHS Health Careers Helpline Customer ExperiencesConsultancy & Legal*DUPLICATE* SOLUTIONS STRATEGY RESEARCH FACILITATION LTD
$57,753
Award of Creative Services Contract to Cello Signal Ltd (T/A Leith Agency) by Scottish GovernmentArts & CultureCello Signal Ltd (T/A Leith Agency)
$2,200,000
Serco Awarded DHSC Contact Centre ContractPublic Services & WelfareSERCO LIMITED
$108,026,554.01
Re-procurement of Fosterline Helpline ServicePublic Services & WelfareFoster Talk
$440,000
Provision of Contact Centre Services for the EASS HelplinePublic Services & WelfareG4S GOVERNMENT AND OUTSOURCING SERVICES (UK) LIMITED
$5,000,000
Provision of Outsourced Contact Centre and Business Services for Warm Home Discount Scheme HelplinePublic Services & WelfareSerco
$1,574,109
Suppliers similar to Serco Limited8
SupplierContracts
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in Scotland in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Extension of Know the Score and Drinkline Scotland Helplines
Won by Serco Limited · Scottish Government
£192Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare · Closes 10 Feb 2029
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Serco Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Which suppliers do similar work to Serco Limited?
Similar suppliers, by contracts won
1Serco Citizin Services Pty Ltd0 contracts
2Serco Australia Pty Ltd0 contracts
3G4S Custodial Services Pty Ltd0 contracts
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in Scotland by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
