Enforcement Operations IT System for Road User Charging Schemes
Awarded 25 Sep 2016
About
Transport for London awarded a contract to Capita Business Services Limited for the design, construction, configuration, integration, testing, and implementation of a scalable Enforcement Operations IT system, along with ongoing operation, support, and maintenance.
The contract includes data quality analysis, data migration, integration testing, and proving, as well as support services such as validating potential contraventions, issuing Penalty Charge Notices, and operating a contact centre for payments, queries, representations, and appeals.
These services support current road user charging schemes, including Congestion Charging, and potential future schemes, as well as civil traffic offences like Yellow Box Junctions, Banned Turns, Bus Lanes, Parking, and Loading.
The contract value is £213,333,333.
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