About
The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform.
The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience.
The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries.
It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities.
By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.
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