Delivery of Generic Customer Service Sector-Based Work Academy Training for Jobcentre Plus Claimants
Awarded 16 Nov 2015
About
The Department for Work and Pensions awarded a contract to The Wise Group and LearnDirect Ltd for the delivery of 40 one-week Generic Customer Service Sector Training courses as part of Sector Based Work Academies (SBWA) for Jobcentre Plus claimants in the Glasgow and West of Scotland districts.
The training provided pre-employment training in customer service skills for the Care, Retail, Call Centres, and Hospitality sectors, followed by employer work experience placements and guaranteed job interviews.
The contract value was AUD 118,400.
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