DaaS Telemetry Discovery Phase for DWP by Deloitte
Awarded 31 Jan 2022
About
Department for Work and Pensions awarded a contract to Deloitte LLP for the delivery of a discovery phase under the DaaS Strategic Initiative 'Optimising flow; Observability, Telemetry & Voice of The Customer'.
The work package focused on developing the capability to design and implement telemetry dashboards for DaaS products and services, involving automated collection and presentation of data and management information from data product production and customer usage.
The telemetry data was intended to provide insight into customer experiences and product performance, feeding into continuous service improvements.
The contract covered the discovery phase and provided a framework for a possible extension to a pre-Alpha stage, with a value of £298,200.
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