Customer Research on Sewer Flooding Experiences in England and Wales
O F W A T · Awarded contract
AwardedCustomer Research on Sewer Flooding Experiences in England and Wales
Awarded 20 Dec 2021
Awarded20 Dec 2021
Value£54,500.00
SupplierBritainThinks (CM Monitor) Ltd
AgencyO F W A T
RegionWest Midlands
CategoryConsultancy & Legal
Ended 4y 7mo ago3mo term
Awarded 20 Dec 2021Expired 30 Mar 2022
About
O F W A T awarded a contract to BritainThinks (CM Monitor) Ltd for qualitative research on household water customers' experiences of sewer flooding in England and Wales.
The research involved depth interviews and online focus groups to examine customer experiences, wastewater company responses, and satisfaction levels, with the aim of identifying good and bad practice.
The contract value was AUD 54,500.
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Customer Research on Sewer Flooding Experiences in England and Wales
Won by BritainThinks (CM Monitor) Ltd · O F W A T
£55Kawarded
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Wiltshire Council Water and Wastewater Services Contract – Commencing June 2027Water & Sanitation · Closes 6 Nov 2026
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