CRM System Implementation for Family Hubs by Bristol City Council
Awarded 29 Aug 2025
About
Bristol City Council awarded a contract to Time to Spare for the procurement of a CRM data project for family hubs.
The system aims to fully digitalise membership, reduce manual paper processes, provide clarity on family attendance and engagement, target families in specific areas, and scale as more hubs open.
It includes data management to ingest data from commissioned partners and third parties, quality assurance reporting, and data analysis for informed decision-making.
The onsite visitor management system allows families to register and sign up for activities, with data integrated into a data lake for attendance tracking.
The contract value is AUD 90,000, under PCR 2015 procurement regime via RFQ.
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