Co-ordination and Set Up of 10 Community Telephone Trees for Birmingham City Council

About

Birmingham City Council awarded a contract to BVSC for the development and co-ordination of a minimum of 10 community telephone trees to enhance public health engagement for communities with limited digital access.

The contract, valued at £28,000, involved working with 18 community providers to identify groupings, designing a standard operating process template covering signposting, safeguarding, and escalations, building training materials, managing training delivery via a train-the-trainer model, providing 12-month co-ordination and outcome monitoring, and producing an end-of-project evaluation report.

The telephone trees were set up by 1 April 2021 and ran until 31 March 2022.