Business Integration of Contact Lens Analytics Software into New Telephony Platform for Trace National Contact Centre
Department of Health and Social Care (T&T) · Awarded contract
AwardedBusiness Integration of Contact Lens Analytics Software into New Telephony Platform for Trace National Contact Centre
Awarded 27 Jun 2021
Awarded27 Jun 2021
Value£64,460.00
RegionUnited Kingdom
CategoryIT & Software
Ended 5y 1mo ago3mo term
Awarded 27 June 2021Expired 30 Sept 2021
About
Department of Health and Social Care (T&T) awarded a contract to Davies Consulting & Managed Services Limited for the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform replacing the legacy national trace system.
The contract, valued at AUD 64,460, involved providing subject matter and strategic expertise to lead the immediate business integration and develop a future strategic approach to maximise opportunities, including a plan to implement the resourcing structure required to manage, monitor, and measure the quality of service delivered by trace national operations.
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Business Integration of Contact Lens Analytics Software into New Telephony Platform for Trace National Contact Centre
Won by Davies Consulting & Managed Services Limited · Department of Health and Social Care (T&T)
£64Kawarded
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Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
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