Award of Three Interim Service Desk Analysts to Scottish Government
Scottish Government · Awarded contract
AwardedAward of Three Interim Service Desk Analysts to Scottish Government
Awarded Unknown
AwardedNot specified
Value£38,069.20
SupplierParity Professionals Limited
AgencyScottish Government
RegionScotland
CategoryIT & Software
About
Scottish Government awarded a contract to Parity Professionals Limited for three Service Desk Analysts based in Dundee.
The Analysts provided 1st Line IT support to service users on all Social Security supported infrastructure and software, monitoring, escalating, and proactively reviewing in-scope service queues to maintain response and fix SLAs at agreed levels.
The roles required customer service backgrounds, telephony skills, and the ability to work under pressure, with technical aspects developed through training and knowledge documents, while familiarity with the ITIL framework and general application and infrastructure setup was advantageous.
The contract value was AUD 38,069.2.
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Award of Three Interim Service Desk Analysts to Scottish Government
Won by Parity Professionals Limited · Scottish Government
£38Kawarded
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Temporary and Interim Staff Services Framework – Scotland (up to 4 years)Public Services & Welfare · Closes 7 Dec 2026
Temporary and Interim Staff Services Framework for Scottish Public Sector (Up to 48 Months)Miscellaneous · Closes 7 Dec 2026
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