Award of Non-Emergency Patient Transportation Service for NHS North Lincolnshire CCG

About

eMBED Health Consortium awarded a contract to Savoy Ventures Ltd for the provision of Non-Emergency Patient Transportation Service (NEPTS) for North Lincolnshire patients.

The contract was let for a period of three years, with an optional extension up to 2 years, in two lots of 12 months (3+1+1), with a total value of £7,622,347 representing the full five years.

The service required a flexible, high-quality, patient-focused service that is safe, clinically effective, and represents best value.

Specific local outcomes included ensuring patients arrive and depart safely and in a timely manner, no detriment to patient health and wellbeing during journeys, a patient-focused booking system, consistent and equitable application of eligibility criteria and the local NEPTS decision-making tool, high-quality information and signposting for non-eligible patients, an integrated NEPTS supporting planned and frequent journeys for priority patients, hospital discharge, short notice urgent journeys, and planned routine journeys, high patient experience and satisfaction, high satisfaction within primary and acute care providers, and action to reduce carbon emissions and the carbon footprint of journeys where possible.

The Authority reserved the right to increase service delivery during the contract term by incorporating inter-hospital transfers within the North Lincolnshire and Goole Foundation Trust Sites (Goole, Scunthorpe, and Grimsby Hospitals), though this additional service provision was not guaranteed.