UK SHARED BUSINESS SERVICES LIMITED · Awarded contract
Awarded

Award of Business Support Helpline and Knowledge Bank Services to UMi Commercial Ltd

Awarded 01 Jan 2020

View live tenders
Awarded01 Jan 2020
Value£3,684,769.06
SupplierUMi Commercial Ltd
AgencyUK SHARED BUSINESS SERVICES LIMITED
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 4y 7mo ago2y 3mo term
Awarded 1 Jan 2020Expired 30 Mar 2022

About

UK SHARED BUSINESS SERVICES LIMITED awarded a contract to UMi Commercial Ltd for the provision of government business support services for Small to Medium Enterprises (SMEs) in England.

The contract encompasses a Business Support Helpline, a Knowledge Bank database of business support schemes and advice, and an Emergency Response Service capability.

The Helpline provides trusted information and signposting to help businesses start, grow, and thrive, and serves as a channel for government communication with businesses, including emergency response capacity.

The service must handle at least 50,000 inbound contacts and 10,000 outbound in-depth business support calls annually, maintain the Knowledge Bank, and update the Business Support Finder Tool on GOV.UK.

The initial contract term is 27 months, commencing 1 January 2020, with services fully operational by 31 March 2020.

The contract value is £3,684,769.06.

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