Automated Messaging Service for Five East Anglian Councils
Awarded 01 Feb 2025
About
Breckland District Council awarded a contract to Telsolutions Ltd for the provision of an automated messaging service for five councils.
The service supports a rolling programme to replace traditional letters with multi-channel message solutions within a Revenues and Benefits partnership across East Anglia, primarily to enhance revenue collection by issuing reminders throughout the recovery cycle and to support customer engagement programmes including customer satisfaction.
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