OFFICE OF RAIL AND ROAD · Awarded contract

Awarded

Audit of Disabled Passenger Assistance Provision for Five Train Operating Companies

Awarded 31 Mar 2023

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Awarded31 Mar 2023

Value£30,000.00

SupplierBEST PRACTICE GROUP PUBLIC LIMITED COMPANY

AgencyOFFICE OF RAIL AND ROAD

RegionUnited Kingdom

CategoryConsultancy & Legal

Ended 3y 4mo ago3mo term

Awarded 31 Mar 2023Expired 29 June 2023

About

Office of Rail and Road awarded a contract to Best Practice Group Public Limited Company for an audit project assessing how five Train Operating Companies manage the provision of assistance for disabled passengers.

The audit covered three principal elements: TOC interaction with the Rail Delivery Group's Passenger Assist reservation system, including data entry, communication of booking information to station staff and other TOCs; TOC implementation of the handover protocol between departure and destination stations; and the overall management system used by TOCs, including monitoring and assurance processes for passenger assistance.

The contract value was AUD 30,000.

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