Tender: Third Party Resident Support Services for Warm Homes Local Grant – Greater London (4 Lots)

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Transport for London (TfL), acting on behalf of the Greater London Authority (GLA), is seeking suppliers to deliver Third Party Resident Support Services for the Warm Homes Local Grant (WHLG) Programme, funded by the Department for Energy Security and Net Zero (DESNZ) to provide domestic energy efficiency and low‑carbon heating measures to eligible low‑income households across London. The service will provide tailored, resident-centred support for vulnerable, digitally excluded and harder-to-reach residents to improve engagement, reduce avoidable programme attrition, enhance customer experience and support successful delivery of retrofit measures, including resident engagement and outreach, casework and tailored support, assistance with programme navigation and communications, support during assessment, installation and completion stages, signposting and referral to other services where appropriate, and reporting, performance monitoring and programme evaluation. The procurement is divided into four geographical Lots covering defined groups of London boroughs and bidders may bid for one, multiple or all Lots, with each Lot evaluated independently.