Managing Agent Services for Warm Home Local Grant Retrofit Delivery via Watford Borough Council and Three Rivers District Council Framework

About

Stevenage Borough Council awarded a contract to National Energy Foundation for managing agent services under the Warm Home Local Grant via the Watford Borough Council and Three Rivers District Council Framework for the Delivery of Domestic Retrofit Projects and Related Services - Lot 1B.

The services included publicity and marketing to develop awareness of the scheme in eligible households; managing the customer journey, including engagement, eligibility checking, distributing privacy notices, collecting and managing customer data, coordinating installation timelines between customers and installers, managing customer expectations, and recording feedback; management of retrofit installation, including selecting installers and measures appropriate for each property, ensuring installations were delivered within specified timelines, ensuring completed installations met specified standards (NEF Retrofit Coordinator), and payment of installers; regular reporting of customer and installation data to the Council; preparing monthly reports as required by the DESNZ; and engagement and targeting of residents, including a Business Insight Lead to help NEF analyse data, open source EPC data, and open source LSOA Areas of Multiple Deprivation (2019).

The contract value was £127,500.