Tender: Tenant Satisfaction Survey Design, Delivery and Reporting – Slough Borough Council

About

Slough Borough Council is seeking a supplier to act as the research organisation to design and deliver a multi-approach tenant satisfaction survey using online, email, telephone and postal methods (including freepost return envelopes for leaseholders), with frequency annual or quarterly to be confirmed. The supplier must provide expertise to develop additional questions, achieve statistically significant response rates for tenants and leaseholders within each ward reflecting ethnic and age makeup, undertake quality assurance, provide regular progress updates to an agreed timetable, operate a freephone helpline for residents, support regulatory submission requirements, analyse results and produce three accessible reports (a full report, a graphic report for members and an infographic report for the tenant newsletter) with data drilled down to ward and patch level presented separately for tenants and leaseholders and as a combined report, present findings to Senior Management, Landlord Services Leads, the Resident Scrutiny Board, the Tenant and Leaseholder Advisory Panel and the Lead Member for Housing, provide data tables in Excel and all reports in accessible format, and facilitate a prize draw to encourage participation.