Tender: Temporary Station Staff Supply for Great Western Railway (GWR)

About

GWR is seeking a supplier for temporary labour to provide station staff for routine gateline and station assistance, general customer service, event support and project/possession work across the GWR network. The contract requires flexible, responsive provision of staff to cover short-notice single shifts as well as longer engagements for sickness, roster gaps, special events and projects, with forecasting and modelling used where possible to plan cover. Demand is estimated at 10,000-15,000 hours per quarter (based on 2024/25 figures); expected working hours are between 06:00 and 23:00 with typical shifts of 7 to 10 hours. Temporary assignments may be at any station on the GWR network, with forecasted event support needed at Cheltenham Spa, Bath Spa, Henley-on-Thames, Reading, Castle Cary and Newquay. Duration of bookings varies from one or two shifts up to many weeks or months, weekend (particularly Sunday) coverage is often required, and training will be provided where necessary; temporary staff must also comply with any reasonable request from a Station Manager.