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London Borough of Hackney · Find a Tender

Awarded

Tender: Technology-Enabled Living (TEL) Service – Equipment, Call Monitoring and Response for London Borough of Hackney

Released 11 months ago

AwardedView contract

Won byProvide Care Solutions Limited

Contract value£6.6M

Term3 yearsAug 2026 to Aug 2029

Awarded13 Apr 2026

With this buyer2 contracts4 contracts in total

ClosesNot listed

Est. valueEstimate£90K to £750K

LocationLondon

AgencyLondon Borough of Hackney

SourceFind a Tender

CategoryPublic Services & Welfare

About

The London Borough of Hackney is seeking a supplier for a new Technology-Enabled Living (TEL) service comprising equipment provision, call monitoring, and response service components. The contract will run for a maximum period of three years, with an option to extend for a further 1+1 years.

Insight

This tender is relevant to suppliers of TEL equipment, call monitoring and response services who can deliver all three components. Key considerations include meeting service requirements across the initial three-year term and planning for the potential 1+1 year contract extensions.

Similar open tenders12

Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security

27 Nov 2026

Supply and Disposal of Technology-Enabled Care Products – Derby City Council CarelinkHealth & Medical

23 Feb 2029

Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare

16 Nov 2026

Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical

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Similar awarded contracts12

Typical £90K to £750K

Tech Enabled Living ServicePublic Services & WelfarePROVIDE CARE SOLUTIONS LIMITED

£6,630,339

Supply of Technology Enabled Lives (TEL) Framework Products and Services to Bolton CouncilIT & SoftwareDoro Care (UK) Limited

£186,000

Technology Enabled Lives Framework 2023-2027 for Digital Solutions and ServicesIT & Software2iC-Care Limited,Acticheck Ltd,Alcove Limited,Appello Smart Living Solutions,Careium UK Ltd,Chiptech International Ltd,Chubb Fire and Security Limited,Community Housing - TECS,E.Novation UK Ltd trading as Enovation,Everon UK Limited,IoT Solutions Group,Legrand Electric Ltd,Minder Limited trading as Mindme,Network Communication System Limited,Possum Ltd,Secure Meters Ltd,Secureshield Ltd,Solcom Limited,TeleAlarm Europe GmbH,Tunstall Healthcare (UK) Limited,Appello Smart Living Solutions,Careium UK Ltd,Community Housing - TECS,Incom Systems Communication Specialists Ltd,Northern Electrical Fire Security Ltd,OpenView Security Solutions Limited,Red Alert Telecare Limited,Secureshield Ltd,T2 Digital Limited,Tunstall Healthcare (UK) Limited,AGS Tech Ltd,Chubb Fire and Security Limited,Incom Systems Communication Specialists Ltd,Legrand Electric Ltd,OpenView Security Solutions Limited,Red Alert Telecare Limited,Secureshield Ltd,Sentinel Fire and Security Solutions Limited,T2 Digital Limited,Tunstall Healthcare (UK) Limited,AGS Tech Limited,Appello Smart Living Solutions,Chubb Fire & Security Limited,Incom Systems Communications Specialists Ltd,Network Communication Systems limited,OpenView Security Solutions Limited,Red Alert Telecare Limited,Secureshield ltd,Sentinel Fire and Security Solutions Limited,T2 Digital Limited,E.Novation UK Ltd trading as Enovation,Legrand Electric ltd,LLesiant Delta Wellbeing Ltd,Tunstall Healthcare (UK) Limited,Appello Smart Living Solutions,Astraline (TEC) Limited,Bristol City Council,Careline Support Limited,Chubb Fire and Security Limited,Llesiant Delta Wellbeing,Mole Valley District Council,PPP Taking Care Limited,Redditch Borough Council,Tunstall Healthcare (UK) Ltd,BDS (Northern) Ltd,Beyond Housing (Reach and Respond),Llesiant Delta Wellbeing Ltd,Mole Valley District Council,Progress Housing Association Limited,Tunstall Healthcare (UK) Limited,Beyond Housing (Reach and Respond),Careium UK Ltd,Llesiant Delta Wellbeing Ltd,Progress Housing Association Limited,Tunstall Healthcare (UK) Limited

£300,000,000

Award of Call Monitoring & Response Services for Assistive Technology (Telecare) to Wealden and Eastbourne LifelinePublic Services & WelfareWealden and Eastbourne Lifeline

£210,000

Agency spend history

London Borough of Hackney

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2 new public services and welfare tenders

Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security · Closes 27 Nov 2026

Supply and Disposal of Technology-Enabled Care Products – Derby City Council CarelinkHealth & Medical · Closes 23 Feb 2029

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