North Hertfordshire District Council · Find a Tender

Tender: Replacement Alarm Receiving Centre (ARC) Call Handling Platform for Herts Careline – North Hertfordshire District Council

Released 3 months ago

ClosesNot listed

Est. valueEstimate£170K to £450K

LocationEast of England

AgencyNorth Hertfordshire District Council

SourceFind a Tender

CategoryIT & Software

About

North Hertfordshire District Council is seeking a supplier for the pre-qualification stage of a two-stage procurement to replace its Alarm Receiving Centre (ARC) call handling platform that supports the Herts Careline service. The ARC provides 24/7 monitoring and response capability for vulnerable residents and partner organisations, and the existing platform is approaching technical and contractual end of life. The council requires a modern, secure and resilient solution able to support legacy analogue alarm traffic and the transition to digital telecare technologies; NHDC has previously undertaken Preliminary Market Engagement to inform this procurement.

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Similar awarded contracts12

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North Hertfordshire District Council

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2 new IT and software tenders

Supply of Externally Mounted Key Safes for Hertfordshire Careline – North Hertfordshire District CouncilHealth & Medical · Closes 16 Nov 2026

Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – StevenagePublic Safety & Security · Closes 30 Nov 2026

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