Tender: Passenger Lift Maintenance and Reactive Repair Services for Beyond Housing

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Beyond Housing is seeking a supplier for maintenance, servicing and reactive call-out repair (including breakdowns and trappings) for the passenger lifts within its housing stock. The contract requires a reliable service provider with excellent communication and strong front-line and back-office support, ideally offering a client portal for real-time updates and certification or, if no portal is available, the ability to provide electronic certification by other means (for example, email). The supplier must attend contract management meetings and provide regular, accurate, timely KPI and performance data; the contract will be backed by a Service Level Agreement and monthly KPI monitoring. Beyond Housing intends to award a contract to one contractor but reserves the right to appoint an additional contractor to ensure continuity and resilience of operational delivery, with any such appointment made in accordance with principles of transparency and equal treatment and based on published award criteria.