Tender: Outsourced B2C Insolvency Reclaims Service for Dormant Assets Scheme

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RFL is seeking a supplier for an outsourced B2C solution to calculate, validate and process customer reclaims if a Scheme participant experiences a disorderly insolvency. The service must mirror the value and process used by the participant’s insolvency practitioner, be held on standby and be activatable by RFL based on confirmation from the insolvency practitioner and/or the FCA. The supplier must securely store data obtained from the insolvency practitioner with appropriate access controls, be scalable and adaptable to the insolvency practitioner’s ways of working, and deliver appropriate customer outcomes and service standards. RFL expects a sophisticated, bespoke solution and anticipates that elements may be subcontracted, while ensuring compliance with RFL policies, FCA and other regulations.