Tender: Operation of Elm Park Leisure Centre – Filton Town Council

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Filton Town Council is seeking an operator for Elm Park Leisure Centre to ensure the centre is run safely, efficiently and inclusively for the benefit of the Filton community. The appointed operator must meet the Services Specification's legally binding minimum standards and reporting requirements for the facility, delivering active community programmes with emphasis on under-represented and inactive groups, maintaining agreed opening hours and accessibility in line with the Equality Act 2010, providing a welcoming customer experience with modern ICT and effective complaints handling, and offering diverse programming for local residents, schools and clubs. The operator must apply a transparent, equitable pricing policy as determined by the Town Council, employ and develop appropriately trained staff with a focus on safeguarding and inclusivity, meet statutory safeguarding and equalities duties, maintain high standards of cleaning and healthy affordable catering, promote the centre through digital and community channels, maintain ICT and data systems capable of capturing data and supporting OpenActive standards with transparent reporting, and ensure full health and safety compliance supported by robust risk management.