This tender has been awarded. You are viewing the original tender notice.View the awarded contract →
Tender: Mystery Shopping Market Research for TransPennine Express (North England & Scotland)
Released 5 months ago
AwardedView contract →
Won byMystery Shoppers Limited
Contract value£450K
Term12 monthsJan 2027 to Jan 2028
Awarded2 Nov 2026104 days after closing
With this buyerFirst contract5 contracts in total
Closed21 Jul 2026
Est. valueEstimate£20K to £370K
LocationUnited Kingdom
SourceFind a Tender
CategoryConsultancy & Legal
Submissions closedClosed Tue, 21 July 2026
About
TransPennine Express is seeking a supplier for mystery shopping and market research services to gather detailed, accurate and insightful customer experience data to support service enhancements, training and performance monitoring across its rail network in the North of England and into Scotland.
Similar open tenders12
TenderCloses
University of Portsmouth Business Travel Management Services – Pre-Market EngagementTransport & Logistics
16 Nov 2026
Procurement of Performance, Delay and Incident Management System – Chiltern RailIT & Software
30 Nov 2026
Feasibility Study and Investment-Ready Business Case for Hourly Doncaster–Scunthorpe Rail Service and Sunday ServiceTransport & Logistics
18 Nov 2026
Overhaul Partner for 12 Class 397 EMUs — TransPennine Trains (2028–2030)Transport & Logistics
20 Jan 2027
Similar awarded contracts12
Typical £20K to £370KContract and supplierAwarded value
Mystery Shopping Market Research for TransPennine Trains LimitedConsultancy & LegalMystery Shoppers Limited
£450,000
Market Research on Northern England Transport Sentiment for Northern Powerhouse CampaignConsultancy & LegalEXPLAIN MARKET RESEARCH LIMITED
£10,021
Provision of Mystery Shopping Services for HS2 Community Engagement AssessmentConsultancy & LegalE.S.A (Market Research) Limited
£39,440
Mystery Shopping Services for Construction Industry Training BoardConsultancy & LegalMystery Shoppers Ltd
£240,000
Agency spend history
Transpennine Trains LimitedYearlyQuarterly
0
Contract size
Under $100K
$100K to $1M
$1M to $10M
$10M to $100M
$100M and over
What Transpennine Trains Limited has spent, year by year and by contract size, and who won the work.
GovMarket
We do the hard work.
You win the work.
We find the tenders, read the documents and track who wins, so your time goes on bids you can win.
–open consultancy and legal tenders right now
–new in the last 7 days
–contracts awarded in the last 12 months
7 days free, then £36/GBP per month
Revenue from government work£312K won so far
