Tender: Independent Monitor for South East Water Operational Performance, Resilience and Compliance

About

Ofwat is seeking an Independent Monitor to monitor, assess and report South East Water's progress in delivering a turnaround in operational performance and resilience. The Monitor's role will align with undertakings in Ofwat's enforcement decisions on water supply resilience and customer care during supply interruption incidents, and with the licence condition requiring the company to hold two Issuer Credit Ratings that are Investment Grade Ratings. The Independent Monitor will support Ofwat's monitoring of the company's delivery of remediation actions, including the development and implementation of a Performance Improvement Plan, provide independent assessment of progress, governance, risk management and delivery confidence, identify material risks to compliance and delivery, and report findings to Ofwat. The Monitor will support proportionate, risk-based regulatory oversight while maintaining clear accountability with the company for delivering required improvements; the scope is expected to evolve during the contract and the monitoring approach must therefore be scalable, risk-based and proportionate. The Monitor will be appointed by Ofwat, act independently of the company and provide advice and recommendations to Ofwat only, with the costs of the Independent Monitor met by the company and not impacting customer bills.