Places For People Group · Find a Tender

Tender: Implementation of IT Service Management (ITSM) Platform for Places for People

Released 11 months ago

ClosesNot listed

Est. valueEstimate£120K to £850K

LocationUnited Kingdom

AgencyPlaces For People Group

SourceFind a Tender

CategoryIT & Software

About

Places for People is seeking a supplier to acquire and implement an industry-leading IT Service Management (ITSM) platform to replace its in-house LogIT system and meet current and future business needs. The existing platform lacks automation, integration, service catalogue visibility, configuration management, analytics and knowledge management; the new solution must integrate with tools including Intune, Entra ID, Active Directory and LogicMonitor and be compatible with a market-leading ITAM solution. Required work includes implementation of Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue and Knowledge Management modules, interrogation of system configuration, provision of professional training for three (3) IT Ops colleagues to maintain and operate the chosen solution, decommissioning of Salesforce LogIT and Change IT, and System on a Chip (SOC) integration.

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Similar awarded contracts12

Typical £120K to £850K

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Agency spend history

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