Tender: Hosting and Support for the UK Marine Noise Registry (MNR) — JNCC (FY 2026/27)

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The Joint Nature Conservation Committee (JNCC) is seeking a supplier to host the UK Marine Noise Registry (MNR) software and data on the supplier's own servers and to provide day-to-day maintenance, bug investigation/fixing and support for user issues for the financial year 2026/2027. The contract requires a LIVE, STAGING and physically separate BACKUP instance, a LIVE server protected by an Uninterruptible Power Supply (30 minutes backup), nightly remote database backups, and notification to JNCC of any instance location changes. LIVE and STAGING instances should be available 24/7 with technical support provided 09:00–17:00 Monday to Friday and a target service availability of 98% during business hours; in the event of a prolonged outage the contractor must notify JNCC immediately, agree fallback within 1 working day and, if agreed, recover backup and promote the BACKUP server to LIVE within 1 working day. Planned maintenance requires 5 working days’ notice and must be rescheduled if JNCC objects within 2 working days. The supplier must investigate and resolve application bugs (urgent: workaround/solution target 5 working days; major: 20 working days; minor: included in the next software release) and provide case-by-case support for user-reported problems. A migration plan and risk identification are required should a new supplier be appointed. All published products must follow JNCC house-style, be accessible to WCAG 2.1 AA standard, and reports provided as both Microsoft Word and PDF; evidence of how accessibility will be achieved is required. There is potential for additional work into 2027/28 subject to need, funds and satisfactory performance.