NHS Humber North Yorkshire Integrated Care Board · Find a Tender
Closed

Tender: Dental Clinical Assessment and Booking Service for Yorkshire & Humber Urgent Dental Care

Released 3 months ago

Closed04 Sep 2026
Est. valueEstimate£550K to £7.2M
LocationYorkshire and The Humber
AgencyNHS Humber North Yorkshire Integrated Care Board
SourceFind a Tender
CategoryHealth & Medical
Submissions closedClosed Fri, 4 Sept 2026

North of England Commissioning Support (NECS), on behalf of NHS Humber and Yorkshire Integrated Care Board, is seeking a supplier to deliver the Dental Clinical Advice & Booking Service (DCABS), a 24/7, 365-days-per-year component of the Yorkshire & Humber integrated urgent care system. The service will triage callers aged 5 years and over to the NHS111 dental line using the national dental urgent care module, provide clinical advice via appropriately trained staff using a 'Consult and Complete' approach, and directly book urgent dental treatment appointments with urgent dental treatment providers where clinically necessary. The service will also handle NHS111 Online patients assessed as needing a callback to arrange appointments and receive warm-transferred calls from NHS111 for patients under 5 or callers identified through full NHS Pathways as requiring urgent dental appointments. Contract start date is 01 April 2027 with an end date of 31 March 2034 (initial 5-year term with an option to extend for a further 2 years subject to satisfactory contractual and financial performance).

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