Tender: Debt Collection Services Framework for Household and Residential Water Charges – Anglian Water
Released 3 months ago
About
Anglian Water is seeking suppliers to appoint multiple Debt Collection Agencies under a framework of up to eight years to recover household and related residential debt. The framework operates on a commission-led model supplemented by fixed-price value-add services including affordability referrals, customer vulnerability support, tracing, deceased account identification and bankruptcy notifications. Suppliers must deliver strong collection performance while maintaining excellent customer service, support Priority Services Register identification and referrals, exchange outbound and inbound account data files, provide weekly payment reporting and support recurring card payments. The procurement is divided into six lots covering 1st and 2nd placements (standard and financially vulnerable customers), 3rd-placement collection with mandatory field visits, court account placements, and trace & collect for vacated or court-judgment debts; no guarantee of work volumes is provided.
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Typical £95K to £590KAgency spend history
Anglian Water Services LimitedContract size
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