Southend-on-Sea City Council · Find a Tender

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Tender: Consultancy for Resident Experience and Enabling Services Business Case and Integrated Call-Centre Design - Southend-on-Sea City Council

Released 4 months ago

Closed21 Jul 2026

Est. valueEstimate£30K to £290K

LocationNorth East

AgencySouthend-on-Sea City Council

SourceFind a Tender

CategoryConsultancy & Legal

Submissions closedClosed Tue, 21 July 2026

About

Southend-on-Sea City Council is seeking a supplier for consultancy support to take the Resident Experience and Enabling Services programmes from high-level opportunity identification into a fully developed, validated and investment-ready detailed business case, and to support the design and pilot of an integrated call-centre / corporate resolution centre model and linked priority projects. The Council has completed significant discovery and outline design activity, including Activity Analysis and Outline Business Case development, and the next phase requires a delivery partner able to build from this established evidence base, align to the baseline data and assumptions that have informed the case to date, and add value through constructive challenge to programme design and implementation approach.

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2 new consultancy and legal tenders

Direct Payment Payroll and Managed Account Services Framework – Southend-on-Sea City CouncilPublic Services & Welfare · Closes 2 Dec 2026

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