Tender: Bus Contract Management System for Welsh Franchised Network – Transport for Wales

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Transport for Wales (TfW) is seeking a supplier to provide, implement and support a Contract Management System (CMS) to underpin the delivery of franchised bus services across Wales. The CMS must scale to support the transition of a deregulated network of around 700 routes to a franchised model by 2030 through a four-phase regional rollout (South West Wales, North Wales, South East Wales, Mid Wales) and is expected to manage approximately 120 contracts across those phases. The system must support five core contract management processes—contract recording and general compliance; contract change; performance management (including an incentive and deduction regime); operator payments; and asset reporting/management for fleet and depots—and deliver four key features: a contract register, a performance management module (PMM), a payment performance calculator (PPC) and an operator access portal. The solution must integrate with TfW systems (up to seven integrations anticipated at go-live), provide a minimum of 150 licences (at least 30 internal TfW users and 120 external operator users) with tiered role-based access controls, and include implementation, training for TfW teams and circa 100 bus operators, plus ongoing support and maintenance. The contract will be issued under the Competitive Flexible Procedure of the Procurement Act 2023 (PA23) for an initial five-year term with the option to extend by up to three further 12-month periods (maximum term eight years); the solution must be fully operational by June 2027.